Bursting the bubble
Don't believe the hype. That's the counterpunch from analysts at Forrester Research who contend that most consumers don't want VoIP services, and that the bullish projections on VoIP's market potential are mostly bull.
Forrester analyst Maribel Lopez contends that 70 percent of consumers surveyed have no interest in switching to a VoIP service, and that VoIP providers are too focused on price wars, not enough on developing compelling services.
CMP's Networking Pipeline has more on Lopez's views.
On a related note, Forrester also has a report out on the slow adoption of IP video conferencing and unified messaging solutions.